Using Tonality During a Telephone Sales Call

Using Tonality During a Telephone Sales Call

The goal of this short article will be to show you the critical things that you need to know in order to sell more and to close more deals.

I want you to have the feeling of success, and I promise that by the end of this article you will have one crucial tool that will help you get to this feeling MUCH faster.

To top it off you’re going to be able to take home larger paychecks for you and your family!

So, let’s get into it.

Let’s talk about using tonality during a telephone sales call.

Yes, I’m talking about the sound of your voice.

Most salespeople are using their voice in the wrong way. They don’t empower themselves when using their voices.

A salesperson cannot use their voice just the same way as they would when communicating friends or family, etc.

During a sales call, you need to control your tonality and that means you need to think about it while doing it.

How does the introduction portion of your telephone call sound versus the presentation portion of your telephone call? Very different tonality right?

Let’s talk about the tonality you should have during the introduction portion of your telephone sales process.

Your introduction should have what I like to call a “back rubbing tonality”.

Let me explain:

What do you do when you see a young child fall on the floor?

Imagine, right now you see a two-year-old fall on the floor.

What you would do is you would say, “that’s okay, you’re going to be alright…”

You would try to console the hurting child.

When someone’s crying with you, you naturally transition into “back rubbing tones”

The,”it’s going to be okay” tones… Picture/imagine the sound.

Have you ever heard a comforting voice? The type of tonality you would use while you’re back rubbing someone who is crying.

It is these back rubbing tones show that you care. And all of us have had to be the shoulder to cry on for somebody at one time or another.

Key Takeaway: As salespeople, we need to jump into back rubbing tones during the introduction part of a telephone sales call.

But right now, I want to know a little bit more about you.

What does being able to sell more and make more money mean to you?

See, let me clarify the above by telling you a super-short story about how I began my Soft Skills Training Company…

You see, about 10 years ago, I had a realization:

I was put on this planet to teach and to share the knowledge I have.

So with my 20+ years of experience in the field of sales + soft skills + customer service + management – and after looking closely into the Israeli marketplace, I decided to open a sales training company in Tel Aviv Israel.

I knew what I had to do and whom I wanted to target, so I started cold calling companies in Tel Aviv, Herzliya, Ramat Gan, Holon, Haifa, and Jerusalem – doing everything in my power to try to generate momentum in my business.

Great news! I was able to find my first few corporate clients!

Now during my soft skills and sales training workshops, I included my own personal life stories throughout.

Moreover, at the conclusion of my sales training workshops, via telling stories and teaching specific sales, communication and other soft skill techniques, two things would consistently happen:

Firstly, I receive feedback from managers / management that the training workshop provided massive value.

Secondly, one or two of the students in the course privately approach me to share their own personal experience, what they learned, and to thank me.

And here we are nearly 10 years later and I am happy to say that I have slowly but surely transitioned into a pure “Soft Skills Coach”.

And in addition, that I have been lucky enough to say that I have helped thousands of people, from over 25 countries to improve their communication, leadership, and persuasive capabilities!